Privacy policy.

Last updated: April 2025

At Surfaris, your privacy matters. We’re committed to protecting your personal information and being transparent about how we use it. This Privacy Policy outlines what data we collect, why we collect it, and how we keep it safe.

1. What We Collect

When you interact with us—whether by booking a stay, submitting an enquiry, or signing up for updates—we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Booking details

  • Payment information (via secure third-party processors)

  • Event preferences (for weddings and retreats)

  • IP address and browsing data (via cookies and analytics tools)

2. How We Use Your Information

We only use your information to:

  • Process bookings and enquiries

  • Provide you with relevant info before, during, and after your stay

  • Customise your experience with us

  • Improve our website and services

  • Send the occasional update, newsletter, or special offer (only if you've opted in)

We don’t sell or rent your personal data—ever.

3. Cookies & Analytics

Our website uses cookies to provide a better user experience and to help us understand how visitors interact with our site. This data is used anonymously and helps us improve things like page speed and content layout. You can disable cookies in your browser settings if you prefer.

4. Third-Party Services

We may use third-party platforms for booking management, payment processing, or email marketing (such as Stripe, Wix, Mailchimp, etc.). These platforms have their own privacy policies, which we recommend reviewing.

5. Data Security

We take security seriously. We implement standard industry measures to protect your information from loss, misuse, or unauthorised access. While no method of online transmission is 100% secure, we do our best to keep your data safe.

6. Your Rights

You’re entitled to:

  • Access your personal information

  • Request corrections to your data

  • Ask us to delete your information

  • Withdraw consent for marketing at any time

To do any of the above, just contact us at surf@surfaris.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. The latest version will always be available on our website.

Questions?
We’re happy to help. Get in touch with us at surf@surfaris.com or give us a ring at 0408 561 046.